Shipping policy
Everything we can tell you about getting a PepCool to your door. If your question isn't answered here, email us and we'll answer directly.
| Shipping cost | Free on all U.S. orders |
|---|---|
| Dispatch time | 1–3 business days after the order is placed |
| Ships from | Our U.S. warehouse |
| Tracking | Emailed as soon as the parcel leaves the warehouse |
| Carrier | Assigned at dispatch based on your address |
Delivery times
Dispatch and delivery are two different things. We control dispatch — 1–3 business days. Transit after that depends on the carrier and where you are. We don't publish a guaranteed delivery date because we can't guarantee one; your tracking link is the accurate source once the parcel is moving. If it stalls or doesn't arrive, contact us with your order number and we'll chase the carrier.
Orders outside the U.S.
Free shipping applies to U.S. addresses. If you're ordering from elsewhere, email support@peptidecool.com before you buy so we can confirm whether we can deliver to your address. Any import duty or tax is set by your country and is payable by you, not collected by us at checkout.
Damaged or missing parcels
If a parcel arrives damaged, photograph the packaging and the unit before you do anything else and send those to us. We'll arrange a replacement or refund and we won't ask you to pay return postage on a fault that isn't yours. The same applies to a parcel marked delivered that never turned up — tell us and we'll open a claim.
Changing an order
Address wrong? Ordered the Standard and want the XL? Email us within a few hours of ordering and we'll almost always catch it before dispatch. Once it's with the carrier, the returns process is the route.