Returns & refunds

The window

Request a return within 30 days of the delivery date. The unit should come back in resalable condition with the cable and anything else that shipped in the box. Normal signs of having tried it are fine — that's what the window is for.

How to start one

1. Email support@peptidecool.com with your order number and a sentence about the reason.
2. We reply with the return address and instructions.
3. Send it back and keep the tracking number.
4. We refund once the unit reaches us and has been checked.

Refunds

Refunds go back to the original payment method — we can't redirect them to a different card or account. How quickly the money appears is up to your bank, typically a few business days after we process it. Because prices are charged in U.S. dollars and settled by our processor in euros, a refund converted back by your issuer can differ slightly from the original figure if exchange rates have moved. That difference is your bank's, not a deduction by us.

Who pays return postage

If the unit is faulty, damaged in transit, or we sent the wrong size, we cover it. If you simply changed your mind, return postage is yours to pay — the refund covers the product price.

Faulty units

Tell us as soon as you notice, include photos or a short video of the problem, and we'll arrange a replacement or a refund. Don't return a faulty unit before contacting us; we may be able to solve it without you posting anything.

Related: shipping policy and terms of service.